Symptomate – Symptom checker
Infermedica•Apple
As seen on App Store
Also available for
Android- Price
Free
- Last update
2 years ago
Current version 2.4
- Languages
- English+14
Arabic, Czech, German, English, British English, Spanish, French, Italian, Dutch, Polish, Russian, Slovak, Turkish, Ukrainian, and Chinese
- Countries
- Canada+61
United Arab Emirates, Armenia, Argentina, Austria, Australia, Belgium, Bulgaria, Brazil, Belarus, Canada, Switzerland, Chile, China, Colombia, Cyprus, Czechia, Germany, Denmark, Estonia, Egypt, Spain, Finland, France, UK, Georgia, Greece, Hong Kong, Croatia, Hungary, Indonesia, Israel, India, Italy, Japan, South Korea, Lebanon, Lithuania, Latvia, Mexico, Malaysia, Nigeria, Netherlands, Norway, New Zealand, Peru, Philippines, Poland, Portugal, Romania, Serbia, Russia, Saudi Arabia, Sweden, Singapore, Slovakia, Thailand, Turkey, Taiwan, Ukraine, US, Vietnam, and South Africa
Devices
Also available for
AndroidTherAppX Review Guidance v2022.10
version 2.4
Review update 2023-02-13
Classification
Context informing the intended clinical use of the app based on the targeted health conditions and included features.
Covered health conditions
The developer claims to offer features targeting these health conditions.
Data-oriented features
Features that facilitate health data generation, collection, sharing and interpretation by patients.
- Manual monitoring
- Patients can manually record information about their health (e.g. blood pressure data, anxiety assessments, mood journals, etc.).
Care-oriented features
Features that promote self-care and self-management of conditions.
No care-oriented feature identified.
Manufacturer
Clinical Robustness
The app must show relevance of its clinical underpinnings as determined by scientific evidence and support from clinicians or reputable organizations.
Evidence of acceptability or feasibility
A point is provided to this app if there is at least one peer-reviewed study demonstrating the app's acceptability, as found on a research database (e.g. Pubmed, Medline). The evidence is in the form of a clinical trial, a feasibility study, a review, a survey or other published evidence.
An artificial intelligence-based first-line defence against COVID-19: digitally screening citizens for risks via a chatbot.
- Source
- Sci Rep, 2020-11-06
- Author(s)
- Martin A, Nateqi J, Gruarin S, Munsch N, Abdarahmane I, Zobel M, Knapp B
Diagnostic Accuracy of Web-Based COVID-19 Symptom Checkers: Comparison Study.
- Source
- J Med Internet Res, 2020-10-02
- Author(s)
- Munsch N, Martin A, Gruarin S, Nateqi J, Abdarahmane I, Weingartner-Ortner R, Knapp B
Licensed by a regulatory organization
A point is provided to this app if it is licensed by at least one regulatory organization (e.g. FDA, European Union, Health Canada). A regulatory decision means that a regulatory body has approved marketing for medical purposes after assessing supporting evidence and the tool's safety.
This criterion does not apply because the app does not provide a sufficient level of intervention suggestive of significant impact on patient health. Learn more
- Food and Drug Administration - Class II
- Device for which general controls are insufficient to provide reasonable assurance of the safety and effectiveness of the device.
- European Union - CE I
- A CE-marked class I medical device is considered a low risk device compared to other type of medical devices. As per European Medical Devices Directive, non-sterile and non-measurable Class I devices are exempted from Notified Body audit and Certification.
Developed by a clinician
A point is provided to this app if health professionals are involved in its development.
Recommended by an independent organization
A point is provided to this app if it is recommended by at least one independent non-regulatory organization, such as health technology assessment agencies, government, clinical association or research institution.
No recommendation found
Clinical value demonstrated by a peer-reviewed study
A point is provided to this app if there is at least one peer-reviewed study proving the app's clinical value, as found in a research database (e.g. Pubmed, Medline). The evidence is in the form of a clinical trial or other published clinical evidence.
This criterion does not apply because the app does not provide a sufficient level of intervention suggestive of significant impact on patient health. Learn more
How accurate are digital symptom assessment apps for suggesting conditions and urgency advice? A clinical vignettes comparison to GPs.
- Source
- BMJ Open, 2020-12-18
- Author(s)
- Gilbert S, Mehl A, Baluch A, Cawley C, Challiner J, Fraser H, Millen E, Montazeri M, Multmeier J, Pick F, Richter C, Türk E, Upadhyay S, Virani V, Vona N, Wicks P, Novorol C
Online symptom checker diagnostic and triage accuracy for HIV and hepatitis C.
- Source
- Epidemiol Infect, 2019-03-15
- Author(s)
- Berry AC, Cash BD, Wang B, Mulekar MS, Van Haneghan AB, Yuquimpo K, Swaney A, Marshall MC, Green WK
Economic value demonstrated by a peer-reviewed study
A point is provided to this app if there is at least one peer-reviewed study proving the app's economic value, as found in a research database (e.g. Pubmed, Medline). The evidence is in the form of an economic study such as a cost-effectiveness analysis.
This criterion does not apply because the app does not provide a sufficient level of intervention suggestive of significant impact on patient health. Learn more
Other study of interest
Other studies providing additional context that may be considered for decision-making. This information does not affect the clinical robutness score.
Study using data collected by app
Correlating global trends in COVID-19 cases with online symptom checker self-assessments.
- Source
- PLoS One, 2023-02-11
- Author(s)
- Zobel M, Knapp B, Nateqi J, Martin A
Privacy
The app must not disclose personal information from users. Score is based on public information. A high score does not guarantee absence of issues with privacy.
Restricted access to accounts
A point is provided to this app if it does not give information about other apps installed on the device (creator, name, type of account, etc.).
Restricted access to unique device identification
A point is provided to this app if it does not give information about the device's hardware components, which could be used to track the user on different web services.
Restricted access to the phone subscriber identity (SIM)
A point is provided to this app if it does not give information about the mobile phone services and provider, which could be used to track the user on different messaging and phone services.
Restricted access to phone number
A point is provided to this app if it does not give information on the phone number, which could be used to follow the user on services that use this data or to attack using spam, phishing or two-factor authentication (2FA) tactics.
Right to be forgotten
A point is provided to this app if its privacy policy clearly indicates how a user may access, rectify, delete and object to the information collected about them.
Data privacy officer contact available
A point is provided to this app if its privacy policy includes the contact information of its data privacy officer.
Data privacy legislation
A point is provided to this app if its privacy policy indicates which information privacy legislation(s) the developer complies with (e.g., HIPAA, GDPR).
- GDPR (Europe)
Privacy policy
This information does not affect the privacy score.
Access the privacy policy
Requested Permission
This app requests access to some features of your device. Make sure that each of these accesses is relevant to you. This information does not affect the privacy score.
- Location
- Allows the app to access the exact location of the device (precision of 3 to 5 m) in the background.
- Typically this allows the app to see where the user is down to a specific address or building and track journey.
Security
The app must not be exposed to external security threats. Score is based on public information. A high score does not guarantee absence of issues with security.
Recently updated
A point is provided to this app if it has been updated at least 1 time in the last 6 months, significantly reducing technical vulnerability and associated risks.
Restricted access to device administrator privileges
A point is provided to this app if it cannot gain administrator access to your device.
Restricted access to device debugging details
A point is provided to this app if it cannot gain debugging access to your device, which could expose privileged details and sensitive information.
Compliant to one or more security certification
A point is provided to this app if it declares compliance with one or more security certifications (e.g. ISO/IEC 27017, ISO 27001, PCI, SOC 2, HITRUST, MASVS).
No certification found
Simplicity
Easy to understand
A point is provided to this app if it is easy to understand (grade level below 8) as defined by the Automated Readability Index (ARI) readability tool.
User satisfaction on App Store
A point is provided to this app if user satisfaction averaged at least 4 out of 5 stars on App Store.
- App Store
- 61
Free of distracting ads
A point is provided to this app if it is free of unrelated ads during app use.
Sufficient support section
A point is provided to this app if it provides appropriate resources to adequately help users who experience problems with the app (e.g. support section, knowledge base, FAQs).
Shortened version of the privacy policy available
A point is provided to this app if it proposes an overview of the privacy policy of fewer than 150 words that includes a description of the Personally Identifiable Information (PII) processed, purpose and retention policy.
This criterion does not apply because the app does not collect personally identifiable information, as specified in the developer’s privacy policy or website. Learn more
Compliant to a design standard
A point is provided if the app manufacturer declares compliance with one or more design standard(s) related to accessibility, usability, and inclusivity (e.g. ISO 9241, WCAG, ADA, etc.).
- WCAG 2.1 AA
- Web Content Accessibility Guidelines (WCAG) version 2.1 explains how to make web content more accessible to people with disabilities. Level A is the minimum level.