Job offer: Customer success and digital health tools assessment specialist
2 min read
📍 Location: Hybrid / remote work with an office available in the Eastern Townships
📆 Employment type: Full-time
💰 Salary: $25-35/hour
TherAppX, an innovative company in digital health, is looking for a customer success and digital health tools evaluation specialist to help our clients select the best solutions and ensure the quality of the digital tools we recommend.
This role is hybrid: you will support our clients in using our business intelligence and digital tool distribution solutions while also evaluating health applications and digital platforms based on our criteria and their specific needs.
If you're looking for a role that is different every day and combines client relationships, analysis, and high-impact health technologies, we want to meet you.
About us
At TherAppX, we believe digital tools can improve healthcare by empowering patients to manage their health more effectively. With AppGuide, our software-as-a-service platform, our clients select and distribute safe and effective digital solutions, tailored to patients and healthcare professionals.
We operate as a dynamic startup, where goals evolve in cycles and every team member plays a key role in achieving them.
Our work culture is based on:
Effective communication through project management tools, enabling asynchronous work and a strong work-life balance.
A strong company culture in a highly talented, engaged, and tight-knit team with a proven track record of working with major healthcare organizations.
A flexible and pragmatic approach, where autonomy and tangible impact go hand in hand.
What you'll do
Assist clients and healthcare professionals in selecting and integrating health applications that fit their needs.
Ensure the adoption and ongoing use of our solutions by providing personalized and proactive support.
Evaluate digital health tools based on our rigorous quality and clinical relevance criteria.
Maintain long-term relationships with clients to ensure their satisfaction and success.
Organize and lead training sessions and product demonstrations.
Collaborate with the team to continuously improve our products and services to meet market needs.
Who we’re looking for
Ability to analyze and evaluate digital health tools.
Strong communication and client engagement skills for guiding them in choosing and implementing solutions.
Excellent oral and written communication skills.
Strong organizational and multitasking abilities, with the autonomy to manage multiple projects.
Passion for digital health transformation and startup culture.
Nice-to-haves (not required, but a plus!)
Background in healthcare (pharmacy, physiotherapy, nursing, or related fields).
Experience in evaluating digital health solutions.
Familiarity with project management and CRM tools (e.g., Asana, Pipedrive, Google Workspace).
Fluency in French and English.
Comfort working with databases (Airtable, Excel) and/or basic programming (SQL).
Familiarity with generative AI tools.
Why join us?
A key role in a growing startup.
A direct impact on access to trusted digital health tools.
A flexible and hybrid work environment.
A dynamic team that values autonomy and collaboration.
How to apply
We don’t necessarily require a CV. Send us your profile (and/or CV) at mcardinal@therappx.com with a short introduction about your background and motivation for this role.
📌 Want to learn more about our mission? Visit appguide.ca.
We look forward to discovering what you can bring to our team!